Terms and Conditions

1. Apostille Australia Certificate Service is owned, operated, managed and licensed to TranQuill Legal Pty Ltd (TranQuill). 
2. This website and TranQuill provides its notary, & apostille clerical services to visitors and clients subject to the following Terms and Conditions, so please read all numbered paragraphs carefully.
3. For legal advice, please consult your solicitor or attorney. 
4. It is acknowledged that the Department of Foreign Affairs and Trade (DFAT), or a particular Embassy or Consulate, whether located in Australia or overseas, when presented with a document by this Service for the issue of an Apostille Certificate, Authentication Certificate, or legalisation processing, will review that document to ascertain whether it is relevant or appropriate for the issue of such documents or processing. Note...only original Australian Government documents can be apostilled or authenticated by DFAT without notarization. 
5. It is acknowledged that there is a possibility that a presented document might be rejected either by DFAT, an Embassy or Consulate or that a delay may take place because of some irregularity associated with that document.
6. A document may be rejected by DFAT for various reasons, including… a public official’s signature and/or seal not recorded on its data base, or not appearing on all pages of multiple paged documents.
7. Examples of cases when a document may be rejected…
   1. Public documents digitally signed (no "live" signature);
   2. Torn, stained, laminated or dilapidated documents; and
   3. Documents presented to it not being public documents but only private documents such as educational documents
   4. Electronic or otherwise photocoped documents of government issued documents such as ASIC or ATO documents that are incomplete.
8. It is acknowledged that we advance funds to DFAT,  an Embassy or Consulate in payment of its fees for issue of an Apostille Certificate, Authentication
   Certificate or legalisation process, and therefore our instructions cannot be cancelled once the documents have been received by us and processing has commenced.
9. You acknowledge that we are not responsible for any loss or damage to clients' documents which may be caused by DFAT's or a Consulate's or Embassy's negligence after delivery of documents to any of these authorities, caused either by printing errors or otherwise, or any delay or loss of or failure of delivery services provided by Australia Post, or international courier companies. All users of this website are reminded that Consulates and Embassies both within and outside Australia are sovereign States and are outside the jurisdiction of Australian Courts.
10. DFAT is a government department over which we have no control. Any loss, damage, processing error or mistake being the fault of DFAT,  a Consulate or Embassy is outside our control and any loss of fees, expenses paid or documents lost as a result thereof cannot be claimed against us in any manner or form. Likewise, should DFAT or an Embassy/Consulate verify a document but for reasons of its own subsequently cancels the verification, clients cannot obtain a refund of fees paid to us, as no error or mistake has been committed by this Service for such events. Once a delivery via express post of a document to either DFAT or a Consulate/Embassy takes place, we cannot be held liable for any loss caused either by DFAT or a Consulate/Embassy after that. Our Service has chosen DHL as its international delivery courier and by placing and signing and paying for your Order you acknowledge this courier service as the official carrier of your documents.
11. It is acknowledged that many Embassies and Consulates change and amend their guidelines and fees without notice and we are not responsible for any change of processing procedure or payment that might be required due to sudden changes.
12. All bank commissions and fees associated with provision of apostille/legalisation/notary services are payable by applicant/client, including applicant’s bank, website’s bank and any intermediary.
13. Any agreed refund of fees is subject to an administrative charge of A$50.00 per document (plus any bank fees imposed or exchange rate variations that occur) reflecting our time and expense to organise and attend to refunds by EFT. An online credit card payment cannot be refunded via credit card as your credit card details are unknown to us.
14. We only refund monies paid when it has been categorically shown that an error on our part has been made, and not a change of mind or discovery of a cheaper service by the client. Accordingly, in these circumstances, although instructions may be cancelled, no refund of monies paid will be made.
15. It is acknowledged that once an Order has been made, a legal contract to provide services comes into existence only on receipt of documents at our office. Only then will we commence processing of that Order.
16. You acknowledge that this website contains information pages only and not legal advice.
17. This process takes time - we have no control over how long DFAT or the Embassies take or when they choose to open and close.
18. We do not accept responsibility for any delays by DFAT in the issue of its Certificates at our request, either financial or otherwise.
19. Once a quote for services has been given and is followed by an order no cancellation of the order or part thereof can be made.
20. Any delay in delivery is beyond our control and at your own risk. 
21.  It is acknowledged that should there be any disagreement between the client and us over services provided, which may give rise to litigation, the ACT, Australia and no other State Territory or country has jurisdiction in which proceedings may be commenced.