When delivering to overseas clients, we use DHL Courier, a reliable international courier well known for its swift and safe deliveries.
Our experience gives us confidence that DHL carrier will ensure quick delivery of your document/s within three (3) to five (5) working days calculated from the day the parcel is collected from our office by its representative.
However, as it is a public courier, sometimes unexpected delays may occur beyond our control.
We express post with signature required to addresses for delivery within Australia.
Also, if the nominated delivery address is outside a country’s capital or major city, a delivery delay may occur.
Our responsibility to our client for delivery of processed documents ends when our DHL courier issues us with a Way Bill upon payment of its prescribed delivery fee, and collected from our office.
We cannot control deliveries after that point of time. We accept no responsibility for loss, damage, destruction or delays due to courier problems or insufficient or incorrect addresses or phone contacts provided to us.
Note that our standard DHL delivery charges do not include insurance for loss, damage, destruction or delay in delivery of couriered documents. If protection insurance is required, extra fees are payable. Email us to arrange this additional service.